Any pair of MERGE4 socks purchased from merge4.com can be returned to us within 30 days for a full refund or store credit. They must be unworn with tags still attached. We are unable to provide prepaid return labels or refund the original shipping charge. We do not take responsibility for any items lost during the return shipping.
Returns and exchange policy
We want you to be completely satisfied with your MERGE4 socks. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:
- Items must be returned within 30 days of purchase together with original proof of purchase.
- Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
- Gift Cards – Gift Cards may not be returned and are valid for 3 years from the date of issue.
If you have any questions regarding your return, please contact firstname.lastname@example.org.
How do I return my socks?
To return your socks, we need to provide you with a RMA Number. Select the 'Create a return' button above and provide your order number and email address you used to make the purchase to request a return. Your return request will be processed within 1 business day.
Upon receipt of the socks, they will undergo a quality review and once cleared, you will receive a refund or store credit for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalized.
We do not refund initial shipping charges for items returned, other than for faulty items. MERGE4 is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.
How will I be refunded
When making a return request, you'll be given the option to receive store credit or a refund directly to the original method of payment.
Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or store credit for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.
We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalized. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of socks being returned. We recommend using a traceable delivery method and taking note of your tracking number.
What if my socks are faulty?
We're so sorry if a pair of socks you received is not in perfect condition. Please follow the returns process and attach a photo of the fault to the returns form. We will replace the item if the stock is available or issue you a refund upon receiving your faulty item back.
What if I receive an incorrect item?
Can I exchange my socks for a different pair?
Due to the limited nature of our collections, we do not offer exchanges on any socks. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.
SOCK CARE FAQ
How do I wash my MERGE4 socks?
After you’ve worn your insanely comfortable and good-looking MERGE4 socks, don’t—repeat, DO NOT put them in your mouth and suck on ‘em. The rumors that it makes you smarter are completely untrue. MACHINE WASH these bad-kids real good. If we hear that you’ve ironed ‘em, we’ll find you and take away your favorite toy. And don’t ever-ever-ever-ever-ever think of using bleach.
MERGE4 socks look super cool, but won't the graphics stretch out when I wear them?
Nope! MERGE4 uses our signature Cult Weave with technically-advanced yarns to maintain the integrity of highly detailed graphics when our socks are worn and stretched.
Can women wear men's sock styles?
Absolutely! Our men's size mediums are the same as our standard women's size - which fits shoe sizes 5.5-9.5
What is your warranty policy for purchases?
Socks are tricky. We will gladly replace any items that are damaged due to a defect, rather than damaged due to everyday wear within 30 days of your purchase. If purchased in a dealer’s retail shop a receipt of purchase will be required to verify the purchase date from that authorized dealer.
Are MERGE4 socks sustainable?
We aim to integrate sustainability into every step of development by using responsibly-produced, recycled, and renewable materials whenever possible. Our goal is to be completely sustainable by 2024.
STILL HAVE QUESTIONS?
Contact us - we're here to help
PO Box 1807
Soquel, CA 95073
9AM - 6PM
MONDAY - FRIDAY